BW Hospitality | Spacious affordable stay in Jakarta, Belitung, Jambi

01.

Reservation & Payment

How can I make a room reservation?

You can make a reservation through the hotel's official website or by contacting our reservation team directly via telephone/WhatsApp at Phone: +622123590888 / +622123590999 and WhatsApp: +6281188880730.

What payment methods are available?

We accept payments through the hotel's official website, bank transfer, credit/debit cards, as well as direct payments at the hotel (cash or card).

Can I cancel or change my reservation date?

Yes, it is possible depending on the cancellation policy of each reservation type. Please check the details during booking.

02.

Check-in & Check-out

What are the check-in and check-out times?

Check-in starts at 2:00 PM and check-out is at 12:00 PM (noon).

Is early check-in or late check-out available?

Yes, it is subject to room availability and may incur an additional charge.

Is a deposit required upon check-in?

Yes, a deposit of IDR 100,000 or ID card (KTP, SIM, Passport) is required during your stay and will be refunded upon check-out.

03.

Facilities & Services

Is free WiFi available?

Yes, free WiFi is available throughout the hotel area.

Does the hotel provide breakfast?

It depends on the selected room package. Some packages already include breakfast for 1 or 2 persons.

Does the hotel provide room service?

Yes, room service is available from 10:00 - 22:00. Please dial extension 3 from your in-room telephone.

04.

Hotel Policies

Are pets allowed in the hotel?

No, pets are not allowed in the hotel.

Is smoking allowed in the rooms?

Yes, we provide smoking and non-smoking rooms. smoking rooms are availble on Superior, Deluxe and Suite room.

Are guests allowed to visit rooms?

Guests are allowed after reporting to the front office and presenting valid identification.

05.

Location & Transportation

Does the hotel provide airport transfer services?

Yes, airport transfer services are available at an additional cost (by request).

Is parking available?

Yes, the hotel provides parking facilities for guests.

Is the hotel close to tourist attractions or the city center?

Yes, our hotel is strategically located near various popular destinations.

How do I reach the hotel using maps?

You can easily find the hotel location using map applications such as Google Maps or Waze. Simply search for our hotel name in the search bar and follow the directions provided. You can also use this location link for easier access

06.

Others

Can the hotel be used for events or meetings?

Yes, we provide meeting rooms and a ballroom for various events.

How can I contact the hotel?

You can contact us via telephone +622123590888 Whatsapp +6281188880730 (chat only), email reservation.ta@bwexpresshotel.com or through the hotel's official social media channels.