Frequently Asked Questions
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01.
Reservation & Payment
You can make a reservation through the hotel's official website, or by directly contacting our reservation team via phone at 0741-3072222 or WhatsApp at 0811-8110-9000.How can I make a room reservation?
Yes, it is possible, subject to the cancellation policy of each reservation type. Please check the details during the booking process.
We accept payments through the hotel's official website, bank transfer, credit/debit cards, as well as direct payments at the hotel (cash or card).
02.
Check-in & Check-out
Check-in starts at 2:00 PM and check-out is by 12:00 PM (noon).
Yes, it is available depending on room availability and may be subject to an additional charge.
Yes, a deposit of IDR 200,000 is required as a security for the access card during your stay and will be refunded upon check-out.
03.
Facilities & Services
Yes, free WiFi is available throughout the hotel.
It depends on the room package selected. Some packages already include breakfast for 1 or 2 guests.
Yes, facilities such as a swimming pool, gym, and restaurant are available at BW Luxury Jambi.
Yes, room service is available during operational hours. For orders, please contact ext. 3.
04.
Hotel Policies
Yes, we provide meeting rooms and a ballroom for various events.
You can contact us by phone at 0741-3072222, via WhatsApp at 0811-8110-9000, or by email at reservation@bwluxuryjambi.com.
For the latest updates, you can also follow our Instagram and TikTok accounts at @bwluxuryjambi.
For the latest updates, you can also follow our Instagram and TikTok accounts at @bwluxuryjambi.
05.
Location & Transportation
Yes, airport shuttle service is available free of charge with a reservation request made at least 1 (one) day in advance.
Yes, the hotel provides parking for guests.
Yes, our hotel is strategically located near various popular destinations.
You can easily find the hotel location using map applications such as Google Maps or Waze. Simply type our hotel name into the search bar, then follow the directions provided. You can also use this location LINK for more convenient access.
06.
Others
At the moment, the hotel does not allow pets.
Smoking is only permitted in designated smoking rooms. Smoking in non-smoking rooms is not allowed and will incur a penalty IDR 2.000.000 in accordance with the hotel's policy.
Yes, guests are allowed, but they must report to the front office and present identification. The number of visitors must not exceed the room capacity.